These Terms of Service ("Terms") are an agreement between you and storebuilder.ai ("storebuilder.ai", "we", "us" or "our"). They cover your use of storebuilder.ai, our store builder at app.storebuilder.ai and any related services (the "Services"). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
1. What we do
storebuilder.ai builds ready-to-sell Shopify stores. You choose what you want to sell and a theme, and we create a Shopify store with products, a theme, pages and written content. You then claim the store with your own Shopify account. Once claimed, the store is yours.
2. Who can use the Services
You must be at least 18 years old and able to enter into a binding contract. If you use the Services for a business, you confirm that you are allowed to accept these Terms on its behalf. You are responsible for keeping access to your browser, email and Shopify account secure.
3. Your Shopify store
- Your store runs on Shopify. To claim it, you must create or sign in to a Shopify account and accept Shopify's Terms of Service.
- Shopify, not storebuilder.ai, sets and charges Shopify plan fees. Shopify's offers, plans and prices may change, and you pay them directly to Shopify.
- An unclaimed store may expire or be removed after a period of time set by Shopify. Claim your store promptly to keep it.
- After you claim your store, you control it. You can edit, keep or close it at any time from your Shopify admin.
4. Free build and paid extras
Building a store with our free theme costs nothing. Some options cost money, such as premium themes. Each price is shown clearly before you pay. Prices are in US dollars and do not include taxes, which we add where required. Payments are processed securely by Stripe. By paying, you authorise us to charge your payment method for the amount shown.
5. Subscriptions and free trials
We may offer optional plans, such as a plan for our product-sourcing app, that renew automatically. Before you start a plan, we show you its price, billing period and any trial or introductory price. Unless you cancel:
- a trial or introductory period turns into a paid plan at the regular price when it ends; and
- your plan renews automatically at the end of each billing period, and your saved payment method is charged.
You can cancel at any time before your next renewal by emailing support@storebuilder.ai. Cancel before a trial ends to avoid being charged. When you cancel, your plan stays active until the end of the period you have already paid for.
6. Refunds
A paid theme is applied to your store as soon as it is built, so theme purchases are generally non-refundable. If we cannot deliver what you paid for, for example if your store is not built or the theme is not applied, contact us within 14 days of purchase and we will fix it or give you a full refund. Subscription fees are not refunded for partial billing periods. These rules do not limit any refund rights you have under the law.
7. Free .store domain
Where offered, your store comes with a .store domain that is free for the first year. The domain is registered through a third-party registrar and is subject to its terms. After the first year, renewal is optional and is charged at the registrar's regular price.
8. Products and suppliers
Products added to your store come from third-party suppliers through our product-sourcing partner. Supplier prices, stock, shipping times and product details can change. We do not manufacture, store or ship products, and we do not guarantee the quality, safety or availability of any product. Orders are fulfilled under the terms of the supplier and the sourcing app you use.
9. Store content
Your store's text, images and layout may be created with the help of AI and supplied by our partners. Store previews may include sample content such as example reviews, ratings or counters to show what your store can look like. Before you start selling, review your store and remove or replace anything that is not accurate for your business, including product claims, reviews, ratings, discounts and shipping or return promises.
10. Your business
You are the seller in your store and are responsible for running your business. This includes your prices, product descriptions, advertising, customer service, returns, taxes, business registration and following all laws that apply to you, including consumer protection, advertising and privacy laws.
No earnings guarantee. Results differ for every seller. We do not promise that your store will make sales or a profit. Any examples or figures we show are for illustration only.
11. Acceptable use
You agree not to:
- use the Services to sell illegal, counterfeit, unsafe or restricted products, or in breach of Shopify's policies;
- mislead or defraud customers, or infringe anyone's rights;
- copy, resell or reverse engineer the Services, or use bots or scrapers on them;
- interfere with or try to gain unauthorised access to the Services; or
- use the Services in any way that breaks the law.
12. Intellectual property
The Services, our brand, software and themes belong to us or our licensors. Once your store is built, you may use the theme and content we provide in that store for as long as you run it. You may not resell or redistribute our themes separately. You keep ownership of anything you add to your store yourself. If you send us feedback, we may use it without any obligation to you.
13. Third-party services
The Services rely on third parties such as Shopify, Stripe, product suppliers and domain registrars. Their services are covered by their own terms and privacy policies, and we are not responsible for them.
14. Disclaimers
To the fullest extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error-free.
15. Limitation of liability
To the fullest extent the law allows, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any lost profits, revenue, data or business opportunities. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or US$100. Some places do not allow these limits, so they may not apply to you.
16. Indemnity
You agree to defend and compensate us for any claims, losses or costs (including reasonable legal fees) that arise from your store, the products you sell, or your breach of these Terms or the law.
17. Suspension and termination
You can stop using the Services at any time. We may suspend or end your access if you break these Terms, if required by law, or to protect the Services or other users. Sections that by their nature should continue, such as payment obligations, disclaimers, limitation of liability and indemnity, survive termination.
18. Changes to these Terms
We may update these Terms from time to time. We will change the "Last updated" date at the top and, for significant changes, tell you on our website or by email. If you keep using the Services after a change takes effect, you accept the updated Terms.
19. General
These Terms and our Privacy Policy are the entire agreement between you and us about the Services. If any part of these Terms cannot be enforced, the rest stays in effect. If we do not enforce a right, we have not waived it. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
20. Contact
Questions about these Terms? Email support@storebuilder.ai or visit our Contact page.